[TEMPLATE] HOW IT WORKS - Your Virtual Concert

PART 1 - Post-Purchase

Directly after your Purchase, we strongly advise you to take the following steps to be sure your experience is completely smooth on the day of your event.

1. Check your email for your confirmation email [subject: Order #_____ Confirmed]
2. Click the a link at the top of your email to view your Unique Code
3. View your unique code at the bottom of that page [within a white box]. Copy the code.
4. Open the event link on any device - https://live.artistnameshop.com.
5. Click the "ENTER ACCESS CODE" button - then click the "SIGN UP" and enter your email used at purchase, create a password, and create a username. (note: if the chat feature is enabled for your event, your username can be seen by the public during the chat).
6. After you've created your account you will then see a field appear on the original page asking you to Enter Your Access code. Paste your unique code in the field and you're in! 
7. Open your internet browser and visit fast.com to check your connection speed. You’ll want to use either a cellular data or WiFi connection that registers a speed of at least 30 Mbps. Hint: Remember to test the internet speed in the same location as you will be taking your meet & greet with the artist.
8. You may now close the browser. You are now logged in and ready to go for the day of your event - just don't forget your username & password!

STREAMING TO YOUR TV:

Once you have completed the steps above, you can also setup the stream to your TV using any screen mirroring tool (e.g. Apple TV, Fire TV, Chromecast) or a good old fashioned HDMI chord.

PART 2 - Event Day!

The morning of your event, open this page https://live.artistnameshop.com on whatever device you'll be viewing on to be sure you are logged in.

1 hour prior to the event - Visit fast.com one more time on your device to ensure your wifi or cellular data registers a speed of at least 30 Mbps.

 

Still have questions? Visit the Product FAQ Page.