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[TEMPLATE] HOW IT WORKS - Your Virtual Meet & Greet Event

PART 1 - Post-Purchase

Directly after your Purchase, we strongly advise you to take the following steps to be sure your experience is completely smooth on the day of your event.

  1. Check your email for your confirmation email [subject: Order #_____ Confirmed]
  2. Click the a Link at the top of your email to view your Unique Code
  3. View your unique 6-digit one-time-use code and follow the full directions for how to redeem your code (also listed below).
  4. Open the Looped App on your iOS or Android device.
  5. Click “Login through Email” and enter the email address used at purchase.
  6. Follow directions on App to 2-Step Verify Your Email [this 6-digit code is different from the Unique Code you’ll use to redeem your specific event purchase].
  7. When prompted, select “Turn On Notifications” button to ensure you don’t miss your call with the artist & Continue
  8. Agree to the Looped Terms of Service & Continue
  9. Click “Redeem Ticket” button & enter your one-time Unique Code from the link in your Purchase Confirmation email [subject: Order #_____ Confirmed]
  10. Click on the MY EVENTS tab on the lower left-hand corner of the app. Your confirmed event reservation will appear here under “You’re Going!”
  11. Tap the event image under “You’re Going!” to enter the event and be sure everything is working smoothly.
  12. Open your phone’s internet browser and visit fast.com to check your phone’s connection speed. You’ll want to use either a cellular data or WiFi connection that registers a speed of at least 30 Mbps. Hint: Remember to test the internet speed in the same location as you will be taking your meet & greet with the artist.

Hooray! You are now all set for the event and can close the Looped App until the date of your event!

PART 2 - Event Day!

The morning of your event, open app to be sure everything is still working correctly and your “My Events” tab includes the event you're signed up for.

  1. 1 hour prior to the event - Visit fast.com one more time on your device to ensure your wifi or cellular data registers a speed of at least 30 Mbps.
  2. 5-10 minutes pre-event - Click on the MY EVENTS tab on the lower left-hand corner of the app. Your confirmed event reservation will appear here under “You’re Going!” Tap the event image under “You’re Going!” to enter the event and begin chatting live to meet and mingle with other fans.
  3. Your 1-on-1 call will take place through the Looped app, so make sure you stay logged in!
  4. If you have any technical or app related issues during your event, contact support@loopedlive.com and someone will assist you shortly. Tip: You can also ask general questions within the chat room and a moderator or your fellow fans can help you in real time too!